RETURN & REFUND POLICY

1. RETURN POLICY OVERVIEW

At Active Joint Gear, every product is engineered and inspected to meet rigorous medical and athletic performance standards. Because our gear consists of personal compression garments and hygienic joint supports, returns are subject to strict policy guidelines.

2. WRONG SIZE & CHANGE OF MIND POLICY

We do not accept returns, exchanges, or issue refunds for wrong size selections or change of mind.

Please carefully review our product specifications and size charts on each product page prior to placing your order to ensure accurate fit and joint compression.

3. DAMAGED OR DEFECTIVE ITEMS

If you receive an item that arrived damaged in transit or possesses a verified manufacturing defect, we will immediately make it right. You are eligible for a free replacement or full refund under the following conditions:

• You must notify our support team within 7 days of delivery.
• Please provide clear photos or a short video demonstrating the damage or defect along with your Order ID.
• Once approved, a replacement will be expedited to you at no additional cost, or a full refund will be credited to your original payment method.

4. LATE DELIVERY CLAUSE

If you do not receive your order within 30 business days of placing it, you may contact us to request an order cancellation and a full refund. We do not offer refunds for late deliveries that arrive before this 30-business-day window.

5. HOW TO REPORT AN ISSUE

To report a damaged item, defective shipment, or delivery inquiry, please contact our support desk:

• Email: support@activejointgear.com
• Contact Portal: Active Joint Gear Support Form